Amplifi-Qx Mobile Signal
Coverage Guarantee
We are so confident in our expertise and the power of our Amplifi-Qx system that we guarantee its performance with our Amplifi-Qx ProCare service.
The UK'S only guaranteed indoor mobile signal coverage for your business.
At Signal Solutions, we are the only UK provider offering a 5 year performance guarantee for your indoor mobile signal solution. We are so confident in our expertise and the power of our Amplifi-Qx system that we guarantee its performance with our Amplifi-Qx ProCare unrivalled service.
Our Amplifi-Qx ProCare plan is the definitive answer to poor mobile signal. It guarantees:
Excellent Coverage for 5 Years
We guarantee you can make voice calls, send SMS messages, and use mobile data throughout your building for a full 5 years.
Total Transparency & Control
Gain access to our groundbreaking Amplifi-Qx ProCare management portal and smartphone apps for the full 5 years and beyond.
Full Managed Support
Our qualified engineers are your dedicated support team, backed by:
- AI-Driven 24/7 MonitoringWe proactively monitor your system's health around the clock. If an issue arises, we know about it instantly.
- Guaranteed Rapid ResponseYour business can't wait. If your system's performance ever dips, our ProCare plan guarantees a priority response from our expert technicians to swiftly diagnose the issue and restore flawless connectivity with minimal disruption.
Terms and conditions apply.
Frequently Asked Questions
Everything you need to know about our Amplifi-Qx Indoor Mobile Signal Coverage Guarantee
What is the Amplifi-Qx Indoor Mobile Signal Coverage Guarantee?
Our Amplifi-Qx Indoor Mobile Signal Coverage Guarantee is Signal Solutions' unique promise that your business will have excellent mobile signal coverage throughout your specified building areas for a full 5 years. This means reliable voice calls, SMS, and mobile data usage on your smartphones.
Why is this the "UK's ONLY guaranteed indoor mobile signal coverage"?
Signal Solutions is the only provider in the UK that offers a comprehensive 5-year performance guarantee for an installed indoor mobile signal solution. This confidence stems from our expertise and the proven effectiveness of our Amplifi-Qx system combined with our ProCare service.
What does "excellent mobile coverage" mean in practice?
It means you and your staff will be able to consistently make and receive clear voice calls, send and receive SMS messages, and use mobile data services (e.g., Browse, email, apps) effectively on your smartphones within the agreed-upon coverage zones in your building.
How long does the guarantee last?
The performance of your Amplifi-Qx indoor mobile signal solution is guaranteed for 5 years from the date of commissioning and handover.
What is Amplifi-Qx ProCare and how does it relate to the guarantee?
Amplifi-Qx ProCare is our comprehensive service and support plan that underpins the 5-year guarantee. It includes full managed support, AI-driven 24/7 remote monitoring, access to our management portal and smartphone apps, and our commitment to respond if the system's performance is compromised.
What are the Amplifi-Qx ProCare management portal and smartphone apps?
These are tools that provide you with insight into your system's performance. You'll have access to these for the full 5 years of your guarantee and beyond, allowing you to stay informed about your indoor coverage.
What kind of managed support is included with Amplifi-Qx ProCare?
You receive full managed support from our team of qualified engineers. This is enhanced by our AI-driven 24/7 remote monitoring, which proactively checks your system's health and performance.
What happens if the system performance drops or it goes down?
Our AI-driven 24/7 remote monitoring is designed to detect issues, often before you even notice them. If the system's performance is compromised or it experiences an outage, we provide you with our amazing SLA's to ensure the system is operating at it's peak performance, our priority is to restore your guaranteed coverage swiftly. Please refer to our Terms and Conditions for full details.
How does the AI-driven 24/7 remote monitoring work?
Our system uses advanced algorithms to continuously analyze the performance data from your Amplifi-Qx installation. This allows us to identify anomalies, predict potential issues, and initiate corrective actions efficiently, ensuring consistent coverage.
Which mobile networks are covered by the guarantee?
The guarantee applies to the specific mobile network(s) that the Amplifi-Qx system was designed and commissioned to enhance within your premises. This will be clearly outlined in your service agreement.
What specific areas of my building does the guarantee cover?
The guarantee covers the indoor areas explicitly defined in your site survey and system design document. We ensure these areas meet the "excellent mobile coverage" standard.
Can all types of mobile phones and devices benefit from this?
Yes, the Amplifi-Qx system is designed to improve the mobile signal for all standard smartphones and mobile devices that operate on the covered network(s), enabling voice calls, SMS, and data usage.
Terms and Conditions
These Terms and Conditions ("Guarantee Terms") outline the coverage guarantee ("Guarantee") provided by Signal Solutions Ltd ("Company," "We," "Us," "Our") for its Amplifi-Qx indoor mobile signal booster system ("System"). This Guarantee is effective upon the Customer's ("You," "Your") acceptance, demonstrated by proceeding with the installation and enrolling in the associated Amplifi-Qx ProCare Plan.
1. Coverage Assurance
1.1. Upon successful installation and commissioning of the System by a Signal Solutions certified technician, the Company guarantees that the System will provide significantly improved and reliable indoor mobile signal coverage within the agreed-upon coverage areas of Your facility ("Coverage Areas").
1.2. This coverage will ensure robust voice calls and data services for the mobile network operators supported by the installed System ("Supported Networks").
2. Guarantee Conditions and Requirements
To be eligible for and maintain this Guarantee, the following conditions must be continuously met:
2.1. Usable Donor Signal:
2.1.1. This Guarantee is expressly contingent upon the consistent availability of a sufficient and usable donor signal ("Usable Donor Signal") at the location of the System's donor antennas.
2.1.2. A "Usable Donor Signal" is defined as a consistent minimum signal strength, typically -95 dBm or better, for each Supported Network's primary bands. This will be confirmed post-survey by a Signal Solutions certified technician during the pre-installation site survey and verified post-installation.
2.1.3. Should the Usable Donor Signal fall below this threshold due to external factors beyond the Company's reasonable control (e.g., mobile network operator changes, new third-party construction blocking signal, atmospheric conditions), the Company reserves the right to re-evaluate this Guarantee.
2.2. Amplifi-Qx ProCare Plan:
2.2.1. The Customer must enter into and maintain a continuous 5-year Amplifi-Qx ProCare Plan ("ProCare Plan") with Signal Solutions, commencing from the date of System commissioning.
2.2.2. The ProCare Plan ensures regular system health checks, firmware updates, proactive monitoring (if applicable to the chosen maintenance tier), and priority response to performance issues, aimed at preventing degradation and ensuring optimal System operation.
2.2.3. Lapse or termination of the ProCare Plan for any reason will immediately void this Guarantee.
2.3. Adherence to Design and Installation Specifications:
2.3.1. This Guarantee is valid only if the System is installed strictly in accordance with Signal Solutions' approved design specifications, the System manufacturer's guidelines, and all applicable local regulations and codes.
2.3.2. Any modifications, tampering, unapproved alterations, or relocation of System components by personnel not authorized in writing by Signal Solutions will void this Guarantee.
2.4. Environmental and Facility Stability:
2.4.1. This Guarantee assumes stable environmental and structural conditions within the facility as assessed at the time of the pre-installation site survey.
2.4.2. Significant structural changes to the facility (e.g., additions, demolitions, installation of new highly RF-absorbent or reflective materials), or the introduction of new large-scale RF-emitting or RF-blocking equipment not accounted for in the original System design, may impact System performance and may require a re-evaluation of this Guarantee or a System redesign at the Customer's expense.
2.5. Power Supply:
2.5.1. The Customer must ensure a continuous, stable, and appropriate power supply to all System components, as per the manufacturer's specifications and any requirements identified by Signal Solutions.
2.5.2. Failures or performance issues resulting from inadequate or unstable power supply are not covered by this Guarantee.
2.6. Amplifi-Qx Portal Access:
2.6.1. The Customer must maintain active access to and ensure the System remains connected to the Amplifi-Qx cloud portal ("Portal") for system monitoring and diagnostics, as provided or directed by Signal Solutions.
2.6.2. This Portal access facilitates proactive identification of potential issues and enables remote management and optimization of the System. Failure to maintain such access or connectivity may impede diagnostic capabilities and could impact the terms of this Guarantee or the timely provision of remedial actions.
3. Remedy for Non-Compliance with Coverage Assurance
3.1. In the unlikely event that the System fails to meet the Coverage Assurance as defined in Clause 1, provided all Guarantee Conditions and Requirements (Clause 2) are fully met by the Customer, Signal Solutions will, at its sole discretion and expense, undertake the necessary remedial actions.
3.2. Remedial actions may include, but are not limited to, System adjustments, re-configuration, or the addition of minor supplemental System equipment, until the guaranteed performance is achieved.
3.3. The Customer agrees to provide reasonable access to the premises and System components for such remedial work during normal business hours, or as otherwise agreed.
4. Exclusions from Guarantee
This Guarantee does not cover System performance issues or failures arising directly or indirectly from:
4.1. Failure, interruption, or degradation of the mobile network operator's external network or services.
4.2. Customer-supplied equipment, cabling, or infrastructure not installed or approved in writing by Signal Solutions as part of the System design.
4.3. Force majeure events, including but not limited to acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, or governmental actions.
4.4. Misuse, neglect, accidental or intentional damage, vandalism, or improper operation of the System by the Customer or any third party.
4.5. Electrical surges, lightning strikes, or other power-related events not adequately protected against by Customer-provided infrastructure.
4.6. Interference from third-party equipment or radio frequency sources not present or declared during the pre-installation site survey.
5. Guarantee Period
5.1. This Guarantee commences on the date of successful System commissioning by a Signal Solutions certified technician.
5.2. This Guarantee remains in effect for the duration of the continuous 5-year Amplifi-Qx ProCare Plan entered into by the Customer. If the ProCare Plan is terminated or expires without renewal, this Guarantee shall automatically terminate on the same date.
6. Acceptance of Terms
By proceeding with the installation of the Amplifi-Qx System and enrolling in the Amplifi-Qx ProCare Plan, the Customer acknowledges that they have read, understood, and agree to be bound by these Guarantee Terms.