Thames Water
The Problem
Thames Water Utilities Ltd, known as Thames Water, is a large private utility company responsible for the public water supply and wastewater treatment throughout most of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, north Wiltshire, far west Kent, and some other parts of England.
Thames Water is the UK’s largest water and wastewater services company and supplies 2.6 billion litres of drinking water per day, and treats 4.7 billion litres of wastewater per day.
We were contacted to help solve the mobile signal issues in the main control centre and pump building at Lane End Water Treatment Works. The fabric of the building was blocking the mobile signal and health and safety for employees was a huge concern.
Our signal engineers conducted a full site survey which included several signal tests throughout the metal clad building. The area is 700sqm over a single floor and the priority was to provide signal on all mobile phone networks for lone working and emergencies.
Our Solution
The Chosen Solution
Following on from our site survey and solution design, our Amplifi-Qx Analogue solution was selected. This included 4 CEL-FI GO G32 boosters and 7 internal omni-directional antennas.
With no operator licence required the installation was completed in just two days with little disruption to the client. Every Amplifi-Qx signal solution is licence exempt and meets the regulatory requirements in the UK.
Installation Challenges
This working building is a clean water site with strict health and safety requirements. Our team needed Achilles accreditation prior to starting the project; a lengthy process which included a comprehensive audit as well as two additional on-site inspections of an active installation.
The Results
Significant Improvement Throughout
On completion of any installation we’ll always walk around the building to test the signal in various locations – comparing the boosted signal to the original signal readings. The results here were excellent. All areas of the building now receive a consistent mobile signal, providing voice and data coverage on all networks.
Immediate Results
The facility now benefits from productivity and operational advantages of being able to use mobile devices on the move throughout the site. Health and safety concerns have been addressed now that the emergency services can be contacted.