Ham Yard Hotel
The Problem
The Ham Yard Hotel is a luxury hotel located in the heart of London. In the midst of Soho and moments from Mayfair, Ham Yard has an urban village feel and offers guests exceptional accommodation, dining, and event facilities.
Like many hotels in London, Ham Yard was experiencing weak and unreliable mobile signal coverage throughout the premises. This made it difficult for guests and staff to communicate effectively, leading to dropped calls, slow internet speeds, and an overall poor mobile experience.
Signal Solutions were contracted to provide a mobile signal solution for the building with an approximate coverage area of 6000sqm. The original requirement was to boost the mobile signal for all four UK mobile networks into the two basement levels as well as the ground floor.
Our Solution
Site survey stage
This first phase of an Amplifi-Qx installation requires a comprehensive site survey to assess the extent of the mobile signal coverage issues. This was carried out by our team of signal engineers and a final report was passed to the customer.
The chosen solution
Amplifi-Qx Digital was selected for this project, and we used the new CEL-FI QUATRA 4000e mobile signal booster to power the solution. This is a high-performance cellular coverage solution that provides reliable and consistent cellular coverage throughout large buildings. The CEL-FI QUATRA 4000e is a scalable and flexible solution, capable of supporting multiple mobile networks.
Installation challenges
Throughout the installation, the hotel remained fully accessible to the public. We made a conscious effort to minimise any disruption for guests of the hotel.
Our installation provided mobile signal to key spaces in the hotel, including employee areas such as kitchens and laundry rooms, as well as the bowling alley, spa, gym, and meeting rooms.
Initially, our client had not considered extending the signal to their own offices. However, after experiencing the improved quality of the signal in the basement levels, they decided to proceed with the extension. We were able to carry out the additional installation the very next day.
The Results
Significant improvement throughout
On completion of any installation we’ll always walk around the property to test the signal in various locations – comparing the boosted signal to the original signal readings.
Guests and staff now have reliable and consistent cellular coverage throughout the hotel, with no dropped calls or slow internet speeds.
Immediate results
Our Amplifi-Qx signal solution has enabled the hotel to support multiple carriers and technologies, ensuring that guests can use their preferred mobile service provider. The hotel’s mobile signal coverage needs have been met, resulting in a positive impact on guest satisfaction and the overall hotel experience.